Your complete satisfaction is our #1 Priority! Cognetix Labs.com’s Customer Service Center is staffed with knowledgeable representatives to help answer your questions about all our products and services. We look forward to helping you with all of your. Choose from the options below to find the information that you need
- Frequently Asked Questions (FAQ’s)
- Payment Options
- Refunds & Returns
- Shipping Options
- International Orders
Would you like to place a phone order?
Simply call our toll free number 1-888-211-8468. Let one of our representatives seamlessly walk you through the ordering process. You can place a phone order from:
Monday to Friday – (24 Hours a day)
Saturday – 10:00 AM – 5:00 PM EST
Sunday – 12:00 PM – 10:00 PM EST
Help Us Help You!
Please help us provide the best and most efficient service possible by reading our Frequently Asked Questions. We may have already provided an answer to your question here.
How We Handle & Process Your Email Requests
For fastest service, please use our intuituve Help Desk to find answers to many of your questions. If you cannot find the answer to your question or concern, you can submit a request and we will gladly address your question. Please do not call our toll free number, as it is for phone orders only and not intended for reporting issues. Our Call Center is not connected to our Customer Support team in any way. We utilize a proprietary custom built email based case management system which allows our support department to react quickly to your inbound e-mail inquiries.
- Within seconds of submitting a request to our Help Desk the details of the ticket will be logged by our Customer Support department and a Support Ticket will be created for you.
- Moments later you will receive an automated email confirmation containing your Case Number & other important information.
- You will be assigned to a Case Manager who will work on your case to resolve your reported issue. They may have to email you back requesting more information in an effort to solve the issue. Your personal Case Manager will respond back to you within 24 hours. For those emails received on the weekends and holidays, your case manager will respond promptly the next business day.